Thank you for submitting a contact form on the Merseyrail website, it has now been received by the Customer Services Team.
For up-to-date train times and prices please visit http://www.merseyrail.org.
If you have contacted us to make a complaint, please be aware that the Customer Relations Team have 20 working days to respond to you, although we will endeavour to reply sooner whenever possible. You can also read all about our Complaints Handling Procedure which sets out our commitments to you.
If you haven’t had a chance to explore the Merseyrail Help Centre you may find some helpful articles there!
If your query is urgent, you can also contact us on 0151 555 1111 (WhatsApp is also available) or follow us on twitter @merseyrail for any updates on service.