What to do if you purchased your Paper Season Ticket or Merseyrail Only Railpass at a station and it is lost or stolen
Please visit your nearest staffed station as soon as possible.
What to do if you purchased your Merseyrail Only Railpass online and it has been lost or stolen
If you purchased your Railpass online and it has been lost or stolen, we can help to arrange a replacement. Complete the form here, providing us with the details needed and we will process your claim.
So that we can do this quickly, you will need to send us a copy of your proof of purchase using the ‘attach’ function included within the form. Typically, this will be the confirmation email sent to you when you purchased your Railpass. If your Railpass has been stolen, please supply the police crime reference number in your email.
A £10 admin fee applies to all lost Railpasses. This will be waived in the case of a stolen pass, and if a police crime reference number is provided.
Your new pass can take up to seven days to be processed and will be made available for you to collect at a Merseyrail station of your choice (please confirm where you would like to collect this from when completing the form), during this time, you are responsible for your own travel costs. .
Please be aware that you will be issued with a replacement paper ticket for the duration of your original Railpass, you will need to carry a photo ID card with you whilst using the paper ticket and a Passport sized photo will be required upon collection of your replacement pass.
You will need to purchase another Metro card at the end of your current ticket’s life as the Lost or stolen Metro card will be cancelled.