There are a number of ways you can get in touch with us.
We aim to deliver a world class service to our passengers in everything we do.
If you wish to contact us and need a quick response, the fastest way to do this is by our X (formerly Twitter) channel (@merseyrail) or by sending us a message on WhatsApp (0151 555 1111). You can also reach us on Facebook by sending a message to www.facebook.com/MerseyrailLtd.
The team is available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 on Sundays, and are able to resolve most queries or issues very quickly. Click here to send us a tweet.
When travelling on the network, should you need to speak to us please contact a member of staff or use one of the following options above if staff are not available.
Other ways to
Alternatively, if you would like to contact us about:
- Making a complaint, comment, or suggestion
- Making a formal complaint
- Claiming a refund or compensation
- Railpass replacement
Please visit our Help Centre pages where you can find more information, frequently asked questions and submit one of our quick and easy to use forms.
Other ways to get in touch
Our Customer Relations Team are happy to answer any comments or concerns you have about any aspect of your journey and aim to reply as soon as possible. However if you have an enquiry that needs a quick response, please call us on 0151 555 1111 or contact us via X (Formerly Twitter) using @merseyrail.
Call our Customer Relations Team on:
0151 555 1111
The office is open Monday to Friday from 07:00 to 19:00hrs.
Our team can also provide information on ticket refunds, disabled assistance and group travel. We look forward to hearing from you.
For any Prosecutions & Penalty Fares queries please view our FAQs here or email: Enforcement@merseyrail.org as our Customer Relations team are not able to answer such queries.
For local journey information and train times use our Journey Planner or contact Merseytravel:
0151 330 1000
Alternatively you can write in to The Customer Relations Team:
Merseyrail, 9th Floor Rail House,
Lord Nelson Street,
Liverpool,
L1 1JF
Our Public and Employee Liability Insurers are:
Sedgwick's (Portal Account D00029)
2 The Boulevard
City West One Office Park
Gelderd Road
Leeds
LS12 6NY