If you decided not to travel
If you buy a single, return or Day Saver ticket and subsequently decide not to travel you can receive a full refund. Simply take your ticket back to the ticket office where it was bought from before you leave the station and you will be given the refund by the method of payment you used to buy the ticket.
How to claim if you did not get a refund at the station
If you did not claim a refund at the station please click here to complete our online claim form.