If you decided not to travel
From 1 April 2026, if you have one of the above tickets and decide not to use it, you will have until 23:59 the day before it becomes valid to request a refund from the retailer who sold it to you. After that you will only be able to claim a refund if your train service has been delayed or cancelled, or if an exceptional circumstance (such as a serious medical emergency) has stopped you from travelling.
We will be ending the practice of accepting refund claims up to 28 days after the date of travel.
*Admin fees may be applicable.
If you require any further information, please click this link - https://www.nationalrail.co.uk/help-and-assistance/compensation-and-refunds/refunds-change/
How to claim if you did not get a refund at the station
If you did not claim a refund at the station please click here to complete our online claim form.