Are bikes permitted on trains?
You can take your bike on any Merseyrail train if there is space. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. There is no extra charge for bringing your bike.
Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train.
Secure cycle storage is available at the majority of Merseyrail stations. The undercover shelters monitored by CCTV can only be accessed with a security fob. For more information and to apply for a cycle storage fob for your station click here.
Are animals permitted on trains?
You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. Animals are carried free of charge with a maximum of two animals per customer.
Dogs must be always kept on a lead unless they are in a pet carrier. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers.
Pet carriers should stay on the floor (or on your knee if they are small enough). You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. Animals are not allowed on seats.
Under the railway byelaws, we can refuse to take any animal. If another customer objects to its presence, you and your animal must move to another part of the train.
Can I take my mobility scooter on the train?
If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are:
| Height | 43”/109cms |
| Length | 48”/120cms |
| Width | 28”/70cms |
| Weight | 250kilos (including occupant) |
Please contact our Customer Relations team here for advice if your mobility scooter does not fit within these dimensions.
Can I take my wheelchair on the train?
Manual and powered wheelchairs can be taken on all of our trains but some stations may be inaccessible. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. You can also check the accessibility of any station here.
Can I smoke or vape on trains or at a station?
Smoking on our stations and on trains is strictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. The use of vapes and e-cigarettes is not permitted.
Can I drink alcohol on trains or at a station?
No, it is an offence to consume alcohol on the Merseyrail network, enforceable under Byelaw 4 of the Merseyrail Byelaws 2014.
Why does my train have fewer carriages than it normally does?
We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network.
The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. We'd rather run the service than have to cancel trains. Our aim is to keep our customers on the move.
How can I found out about facilities at my station?
Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. You will find a list of facilities and station information on each page.
Can I drink at a station?
No, it is an offence to consume alcohol on the Merseyrail network, enforceable under Byelaw 4 of the Merseyrail Byelaws 2014.