Are bicycles allowed on rail replacement services?
No, bicycles are not permitted on board replacement bus services.
Are animals or pets allowed on rail replacement services?
Yes; assistance animals are permitted at all times, and domestic animals are subject to the bus driver agreeing that it is safe to carry them.
Are prams and pushchairs allowed on rail replacement services?
Yes, providing that the space has not been taken by another pram or wheelchair. Normally one per bus.
Are the buses accessible to disabled or elderly customers? If not, what arrangements are made for customers?
Yes, all buses are accessible. If there are any on the day problems, Merseyrail staff or the bus supervisor will arrange alternative transport.
If you would like to speak to the assisted travel team about your requirements, please call 0800 0277 347 or 0151 702 2071 (Textphone). Alternatively, call our local rate number which is 0151 555 1111.
Please note the numbers above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704
You can download our Accessible Travel Policy here.
Are wheelchairs and mobility scooters carried on buses?
Yes, subject to size and space. If not staff will arrange alternative transport.
Are there any restrictions on luggage, such as bags, suitcases and other large objects?
This is subject to how much luggage is already on the bus and if the driver deems it safe to carry.
Is food and drink allowed on rail replacement services?
Most food is usually allowed. However, hot food and alcohol are not allowed.
Is a train ticket required to travel on the bus? If so, what if there is no opportunity to buy one?
You need a ticket to travel but if the station is unstaffed, the bus company will allow customers to get on with a reminder that they should purchase a ticket at the end of the bus journey.
Will there be a toilet on the bus?
Unfortunately not, as these are normal service buses without toilets.