Can I book assistance if I have additional needs?
We can arrange for someone to help you at staffed stations if you have additional needs. Please call Customer Relations on 0151 555 1111 or email comment@merseyrail.org (Monday-Friday 0700-1900) for advice and to book assistance. The service is free of charge.
For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. You can also check the access and facilities for each station here.
Outside of our office hours please contact us on 0151 702 2704.
Can I take my mobility scooter on the train?
If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are:
| Height | 43”/109cms |
| Length | 48”/120cms |
| Width | 28”/70cms |
| Weight | 250kilos (including occupant) |
Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions.
Can I take my wheelchair on the train?
Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. You can also check the accessibility of any station.